Terms & Conditions

Terms & Conditions

The following describes the terms on which Hot Topicks Company offers you access to our services.


Welcome to hottopicks.com.hk. By using the Hot Topicks website including its related sites, services and tools (the "Website"), you agree to the following terms, including those available by hyperlink and the general principles for this Website. If you have any questions, please refer to our Help section.


This Agreement is effective on January 1, 2017 for current users, and immediately upon acceptance by new users.


Before you may become a member of the Website, you must read and accept all of the terms and conditions in, and linked to, these Terms & Conditions, and Privacy Policy. We strongly recommend that, as you read these Terms & Conditions, you also access and read the linked information. By accepting these Terms & Conditions, you agree that these Terms & Conditions and Privacy Policy will apply whenever you use our Website and services, or when you use the tools we make available to interact with our Website and services.

Your Account

If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.


The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Using this Website

While using this Website, you will not :

  • - post content or items in an inappropriate category or areas on our Website or services;
  • - violate any laws, third party rights, or our policies;
  • - use our Website or services if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Website;
  • - distribute or post spam, chain letters, or pyramid schemes;
  • - distribute viruses or any other technologies that may harm the Website, or the interests or property of users of the Website;
  • - copy, modify, or distribute content from the Website and the Company's copyrights and trademarks

Violations of this policy may result in a range of actions, including:

  • - Account suspension / termination
  • - Criminal charges / claim for damages

Purchase and Payment

You should carefully read the item detail page and review information such as price, option price, (overseas) shipping charges, import duty, etc. and terms and conditions for sales before purchasing an item.


We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.


If the country of the buyer is outside Hong Kong, the buyer is considered the importer of record and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Buyers should make sure that they can lawfully import the item into the buyer's country before purchasing the item.


Buyers may be subject to import duties and taxes, which are levied once a shipment reaches the buyer's country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise in the item detail page explicitly; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information.


Your privacy is important to us, and we know you care how information about your order is used and shared. We would like our international buyers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.


Also, we may provide certain order, shipment, and product information--such as titles--to our or their international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require us to state the value of the purchased item directly on the package.



On receipt of the payment from the buyer, the Company should ship and send delivery information including the name of the delivery company, the tracking number, etc. within 3 business days from the date of the delivery instruction to the buyer. 


The Company takes all reasonable actions for buyers to receive purchased items within the time period. If the Comany fails to deliver the purchased item within such period or the item was not received by the buyer due to a reason not attributable to the buyer (such as delivering to the wrong address), the buyer reserves the right to cancel the order and refund. 


The Company may at its option provide overseas delivery service and other services related to delivery in association with third-party service providers.

Cancellation, Return, Exchange and Refund

Buyers may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.


Buyers may request for return/exchange of purchased items with original receipt and unopened original packaging at any time within 30 days from the date of receipt. With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers.


Return costs shall be borne by the party attributable to the return/exchange request, such as:

  • - the buyer, where the return is due to his/her change of mind; and
  • - the Company, where the return is due to the defects in the item (note: damage on packaging caused in delivery process will not be regarded as "defect" when it doesn't affect the functionality of the item), delivery delay or delivery of the wrong or different item

For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. The Comapany takes no responsibility and assume no liability for such cases.


Upon completion of the cancellation or the return process (within 14 working days upon request), the Company shall refund by immediately canceling the credit card transaction authorization in case of payment by credit card or by depositing the amount paid by the buyer in the account of the buyer in case of payment by cash. Buyers may at any time request to withdraw from the account of the buyer and the request amount shall be remitted to the buyer's bank account within 7 business days.


You may post reviews, comments, photos and other content; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.


If you do post content or submit material, and unless we indicate otherwise, you are deemed to have granted the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You are deemed to have granted the Company and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.


If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in our Private Policy. We view protection of users' privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see our Private Policy. If you object to your Information being transferred or used in this way please do not use our services. 

For the avoidance of doubt, If the Company has reasonable grounds to believe that any User is in breach of any of the terms of this Agreement, the Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, the Company may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if the Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. The Company shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against the Company for such disclosure.



You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.


Except as explicitly stated otherwise, any legal notices shall served on the Company via registered mail, to P1A, 2/F Camelpaint Buildings Block III, No. 60 Hoi Yuen Road Kwun Tong, Hong Kong or using the Contact Us form. (in the case of the Company) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing unless otherwise required by law.


Applicable Law and Jurisdiction

By visiting this Website, you agree that the laws of Hong Kong, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and the Company.


The courts of Hong Kong will have non-exclusive jurisdiction over any legal action or the proceedings against the Company arising out of, with respect to, or in connection with any disputes over this User Agreement and disputes between Users.



If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.


We may amend this Agreement at any time by posting the amended terms on this site. Except as stated elsewhere, all amended terms shall automatically be effective 14 days after they are initially posted. This Agreement may not be otherwise amended except in a writing signed by you and us. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.